GENERAL TERMS AND CONDITIONS
Delivery of the Product(s) in stock will be shipped within 3-5 business days. Product(s) that are currently out of stock – If you sign up for our waiting list you will get an e-mail when the products are back in stock.
Delivery of Orders within Sweden will be charged with a fixed freight rate. Delivery of Orders within the other European countries will be charged with a fixed freight rate.
DUDE reserves the right to adjust the freight rates and service fees as stated above in accordance with price increases occurring during the period between the day when the Order was placed and the day of Delivery.
The risk for the Product(s) passes to the Customer upon Delivery.
Delay on behalf of DUDE exists if the Product(s) is/are not delivered or not delivered on time and the delay was not caused by the Customer, other causes for which the Customer is not liable, or Force Majeure.
Upon delay, the Customer is entitled to withhold payment and claim performance of the Order or, if the delay is of major importance to the Customer, cancel the Order.
Product(s) in stock will be shipped within 3-5 business days.
Product(s) that are currently out of stock – If you sign up for our waiting list you will get an e-mail when the products are back in stock.
Deliveries within Sweden – 29 SEK
EU – 54 SEK
Europe non-EU – 70 SEK
Rest of the world – 80 SEK
FREE SHIPPING for all orders over a total of 800 SEK
Business days are Monday to Friday. Saturday, Sundays and holidays are excluded.
You have the right to exchange or return products (for a full refund) within 14 days of receiving them. When you return or exchange products, you must cover shipping charges. As soon as we receive them, we will exchange your products or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges.
We do not take responsibility for any products lost during the return shipping.
The Customer must notify DUDE via email (firstname.lastname@example.org) that he or she wishes to return or exchange the Product(s)
DUDE will only bear the return costs if the Product(s) is/are defective or wrongly delivered.
If repair or re-delivery is not made within a reasonable time after the complaint was made, the Customer has the right to claim price reduction or to cancel the purchase of the relevant Product(s).
The right to cancel is exercised by sending an e-mail to email@example.com. Upon cancellation of the purchase of the relevant Product(s), the Customer shall return the Product(s) in accordance with the return procedure stated above.
Items on SALE and customs orders are non refundable.
If DUDE fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then DUDE cannot be held responsible.
Right to cancel within the grace period
The Customer has the right under the Distant Sales and Door-to-Door Sales Act (Sw: Distans- och hemförsäljningslagen) to cancel the Order within fourteen (14) business days from the day that the Customer received the Product(s) (the “Grace Period”) (Sw: ångerrätt).
The right to cancel is exercised by notifying DUDE by email of your intent of return and by sending the Product(s) to DUDE by registered mail.
If the Order is cancelled within the Grace Period any fee the Customer may have paid for the Product(s) minus shipping fee any duties, customs or taxes will be refunded by DUDE within [ 14 ] days from the day that DUDE received the returned Product(s).
Product(s) is/are defective if the Product(s) deviates from what is set forth in the Order or in any respect deviates from the Customer’s legitimate expectations based upon information provided by DUDE.
If Product(s) is/are defective the Customer has the right to claim repair, re-delivery, price reduction or compensation to rectify the defect, withhold payment, or, if the defect is of major importance to the Customer, cancel the Order.
DUDE has primarily the right to offer repair or re-delivery if it can be made within reasonable time and without any additional costs for the Customer.
These general terms and conditions of sale as set out below (the “Conditions of Sale”) shall apply to DUDE supply to the Customer of any of the Products listed on this Website www.dudepackaging.se. The Customers should carefully read the Conditions of sale before ordering any Products from this Website. By ordering any of DUDE’s Products, the Customer agrees to be bound by the Conditions of Sale. The Customer should print a copy of the Conditions of Sale for future reference.
By clicking on the button marked “I Accept” at the end of the Order process the Customer accepts the Conditions of Sale. If the Customer refuses to accept them, he or she will not be able to Order any Products from this Website.
The Conditions of Sale is applicable from today, and until replaced or changed as per below.
PRICE AND PAYMENT
The price(s) for the Product(s) is/are stated on the product pages.
All prices in the Order Confirmation are stated in [SEK, EUR, USD, GBP, AUD, NOK or DKK] and include applicable VAT and any other taxes, delivery costs and any other potential fees for purchases with a final destination in Sweden. Purchasing Product(s) from countries outside of Sweden may also constitute payment of customs duties, which are not included in the price(s). Any customs, duties or fees payable that may occur, shall be paid by the Customer to the customs or other relevant authorities in the country where the Product(s) is/are finally delivered.
We accept Visa, MasterCard, American Express and PayPal. The total amount (price of order + shipping) will captured and drawn immediately.
The prices stated on the Website and in each Order Confirmation are given with reservation for increased supplier prices, printing errors and any incorrect stated specifications.
The Product(s) shall remain the property of DUDE until full payment has been made.
“Customer” means the party ordering Products on the Website.
“Delivery” means when the Products are delivered to the Customer.
“Grace Period” means the right to cancel the Order within fourteen (14) days from the day that the Customer received the Product(s) in accordance with the Swedish Distant Sales and Door-to-Door Sales Act (Sw. Distans- och hemförsäljningslagen).
“DUDE” or ”DUDE Packaging Design” means (Just move me DUDE AB) reg. no. [559027-0897], [Tylövägen 23 302 70 Halmstad], which is the supplier of the Products provided on the Website.
“Product(s)” means the products provided for sale on the Website and supplied by DUDE.
”Order” means each order placed by the Customer on the Website.
“Order Confirmation” means when the Customer receives an email from DUDE acknowledging the receipt of the Customer’s Order.
“Website” means DUDEs website dudepackaging.com / dudepackaging.se.