Delivery of the Product(s) in stock will be shipped within 3-5 business days. Product(s) that are currently out of stock – If you sign up for our waiting list you will get an e-mail when the products are back in stock.
Delivery of Orders within Sweden will be charged with a fixed freight rate. Delivery of Orders within the other European countries will be charged with a fixed freight rate.
DUDE reserves the right to adjust the freight rates and service fees as stated above in accordance with price increases occurring during the period between the day when the Order was placed and the day of Delivery.
The risk for the Product(s) passes to the Customer upon Delivery.
Delay on behalf of DUDE exists if the Product(s) is/are not delivered or not delivered on time and the delay was not caused by the Customer, other causes for which the Customer is not liable, or Force Majeure.
Upon delay, the Customer is entitled to withhold payment and claim performance of the Order or, if the delay is of major importance to the Customer, cancel the Order.
Right to cancel within the grace period
The Customer has the right under the Distant Sales and Door-to-Door Sales Act (Sw: Distans- och hemförsäljningslagen) to cancel the Order within fourteen (14) business days from the day that the Customer received the Product(s) (the “Grace Period”) (Sw: ångerrätt).
The right to cancel is exercised by notifying DUDE by email of your intent of return and by sending the Product(s) to DUDE by registered mail.
If the Order is cancelled within the Grace Period any fee the Customer may have paid for the Product(s) minus shipping fee any duties, customs or taxes will be refunded by DUDE within [ 14 ] days from the day that DUDE received the returned Product(s).
Product(s) is/are defective if the Product(s) deviates from what is set forth in the Order or in any respect deviates from the Customer’s legitimate expectations based upon information provided by DUDE.
If Product(s) is/are defective the Customer has the right to claim repair, re-delivery, price reduction or compensation to rectify the defect, withhold payment, or, if the defect is of major importance to the Customer, cancel the Order.
DUDE has primarily the right to offer repair or re-delivery if it can be made within reasonable time and without any additional costs for the Customer.